Returns Policy

Our policy lasts 180 days. If 180 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
If your product has been opened and your dog will not eat it or you are dissatisfied please check out our Money Back Guarantee

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 210 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@seaweedfordogs.com.

Sale items

Sales items can be refunded.

Exchanges

We replace items if they are defective, damaged or if they were ordered by mistake. If you need to exchange it for the same item, send us an email at sales@seaweedfordogs.com and we can advise which warehouse to return the item to.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you can receive a gift credit for the value of your return. Once the returned item is received, a gift certificate can be emailed or mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should email at sales@seaweedfordogs.com and we can advise which warehouse to return the item to.

We will email you a return postage slip.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.